At Plants Trees Info, we strive to offer a transparent and fair cancellation and refund process to ensure your trust and satisfaction. This page explains the policies that apply when you make a donation or purchase tree plantation gift services through our platform.
🌳 Our Commitment
Every tree you plant through Plants Trees Info contributes to a greener planet and supports real on-ground afforestation efforts. Since we partner with verified plantation NGOs and allocate resources immediately, we follow a thoughtfully structured cancellation and refund policy.
📦 Order Cancellation Policy
✅ Cancellation Before Confirmation:
- You can cancel your tree plantation request or gift within 24 hours of placing the order, provided it has not yet been processed.
- To cancel, please email us at [your support email] with your Order ID and reason for cancellation.
❌ Cancellation After Confirmation:
- Once the order has been processed or a plantation certificate has been issued, cancellations will not be accepted.
- As tree plantation activities involve real-time NGO coordination and planting schedules, we are unable to reverse the process once initiated.
💸 Refund Policy
Since our offerings fall under social impact contributions, refunds are limited to specific scenarios:
✅ Eligible Refund Cases:
- Duplicate payment due to technical error.
- Unauthorized transaction reported within 48 hours.
- Payment made, but the tree plantation or digital certificate is not processed within 7 working days from confirmation.
❌ Non-Refundable Scenarios:
- If your tree has already been planted or allocated.
- Refund requested due to a change of mind.
- Custom plantation requests or personalized gifting services already fulfilled.
🔁 Refund Process
If your refund request is approved:
- The amount will be refunded to your original payment method within 7–10 business days.
- You will receive an email confirmation once the refund is processed.
To request a refund, email us at treesplantsinfo@gmail.com with:
- Full Name
- Transaction ID
- Date of Payment
- Reason for Refund
🌱 Modifications or Changes to Orders
We allow small changes to be made in gifting messages, recipient names, or certificate content within 12 hours of the order—before it is finalized or sent.
🧾 GST & Donations Note
All payments made towards plantations are considered eco-friendly contribution services and may not qualify as donations under Section 80G unless otherwise stated. Please check the campaign description before payment.
📩 Need Help?
We’re here to support you. If you have any questions regarding your plantation gift, order status, or refund eligibility, please reach out to us:
📧 Email: treesplantsinfo@gmail.com
🌐 Website: https://www.treesplantsinfo.com
🙏 Our Final Note
At Plants Trees Info, every contribution supports a larger purpose: restoring nature, improving biodiversity, and building a greener tomorrow. We thank you for being part of this mission.